Promelit utilizes and distributes high quality products planning and installing its systems with maximum care and attention: this is why Promelit systems always guarantee the highest levels of reliability over time. Nevertheless, faults can, and do, occur due to malfunctions that are totally external to the system, caused by entirely unpredictable circumstances (such as lightning strikes).

Particularly serious system failures with partial or total system shutdown, or malfunction in the telephone switchboard system or IT network can easily paralyze a company and cause huge economic losses within few hours. For this reason, once a system like this has been installed, the supplying company should be capable of guaranteeing swift, professional assistance to quickly resolve any malfunction. This is why, together with the sale of its products, Promelit offers subscription to a maintenance contract which guarantees the system against every possible risk of malfunction.

For years, Promelit solution has been “full risk” maintenance contract which, in its most common typology, on payment of a fee (usually annual), offers the security of an unlimited number of interventions in the event of a failure, within the set time-scale, without further charges for either labour and/or replaced damaged parts. The formula is called “full risk” because these contracts also cover the client against damages caused by external events such as lightning strikes, floods, fires, etc. (these causes of failure are not even covered in the warranty period because they obviously do not in any way depend on a product defect).

Promelit currently manages more than 2000 maintenance contracts across the national territory and, thanks to its multi-year experience in offering assistance, the company has developed several different standard contract formulas. Nevertheless Promelit guarantees maximum flexibility and is always pleased to draw up specific maintenance contracts to best suit the particular needs of its customer base.